Key Remote Support
Why use Key Remote Support
In certain situations and market conditions, it’s both difficult and expensive to deploy experts on-site. Having engineers with remote access to your plant is much faster and more economical solutions than having a technical call-out for an on-site service.
Key Provides online remote access and control systems support services that minimise your plants downtime and gives you peace of mind.
What we offer
Tailored Support
At Key, we are renowned for being flexible in our approach. Our support is no exception to the rule. We provided tailored support to cater your technical requirements on any control systems platform.
Expert Team
Our on-call and expert Control Systems Engineers will be able to troubleshoot your problem through immediate access to your control system via our state-of-the-art help tools. This quick response will minimise downtime – saving your plant hours of costly stoppages.
Easy to work with
At Key, we genuinly love what we do, which means we’re always willing to go the extra mile for our customers to deliver the right service and support. We have great client relationships because people like working with us.
SLA & Customer Service Manager
As part of our remote support service, we offer adherence to a Service Level Agreement (SLA) and provide a dedicated Customer Service Manager who will play an important role in coordinating and scheduling activities, communicating between interested parties and quality assurance, amongts others, that ultimately reflects in client satisifaction.
Support Packages
Professional 24/7 Support Service
0 hour Package- 24/7 Remote Support
- Process Control Engineer (0)
- Senior Process Control Engineer (0)
- SLA Included
- Allocated Customer Service Manager (Monday – Friday 09:00 – 17:00 AWST)
Professional 24/7 Support Service
12 hour Package- 24/7 Remote Support
- Process Control Engineer (10hr)
- Senior Process Control Engineer (2hr)
- SLA Included
- Allocated Customer Service Manager ( Monday – Friday 09:00 – 17:00 AWST)
Additional Service Options
Ticketing System
KEY offers a ticketing system for companies that do not have their own. This system allows effecient tracking, prioritisation, and resolution of support requests or issues.
PLC & SCADA Backups
KEY offers PLC and SCADA Backups, including regularly creating and storing backups for control systems configurations and settings. These backups serve as a safety net in case of system failures, hardware issues, or accidential data loss.
Service Insight Dashboard
KEY Service Insight Dashboard provides a visual represnetation of metrics related to SCADA and PLC support services. The dashboard includes categoritsation of issues, helping in organsing tasks an offering insight into what the support team typically spends hours on.
Standardisation of Change Management System
Standardisation of a Change Management System by KEY includes implementing a structures process for requesting, reviewing, approving and implementing changes to SCADA and PLC systems. This ensures that changes are controlled and documented.